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Home Delivery

Free home delivery is available on a limited basis

 librarian adding books to bag
 

Due to revised government guidelines all Casey Cardinia Libraries (including the Cardinia Mobile Library) continue to be temporarily closed for a further 6 weeks until Sunday 13 September 2020 in line with government advice. Find out more.

What you need to know: 

  • Contact Free Home Delivery is be available on a limited basis to vulnerable people in the Casey Cardinia Community, via Australia Post. There is no charge for this service 
  • With more than 50% of our collection already out on loan, we will be limiting deliveries to one per month 
  • We will process orders as quickly as we can, however delays are possible as Australia Post is working at capacity. Please be kind and patient.  
  • Return Chutes are closed, please hang onto your books 
  • All items have been automatically extended until 1 October 2020 
  • If you have an item on hold, don’t worry we will keep it for you until October 2020 

Either choose your own items or request a Binge Bag, where staff will make a selection for you. 

 How do I place my order?  

  1. Log in to your account on this website and choose your own items.  

 OR  

  1. Log in to your account on this website and ask for a “Binge Bag” and our friendly staff will pick a collection of items on your behalf, based on your interests. 

 OR 

  1. Call Customer Care on 1800 577 548 (Monday to Friday 9am-5pm and Saturday 10am -4pm) and they can place your order. 

 Please note: 

  • Contact Free Home Delivery is be available on a limited basis to vulnerable people in the Casey Cardinia Community, via Australia Post. There is no charge for this service 
  • To be eligible for Home Delivery you must hold a CCL membership, and live within the Casey Cardinia region 
  • Each membership gets 1 FREE home delivery every 4 weeks 
  • If you select a ‘Binge bag our staff will do their very best to include items based on what you likeThis service is very popular and already more than 50% of our collection out on loan so we might not be able to get your exact request but our incredible staff will still find things to keep you entertained at home 
  • Orders will be processed as quickly as we can, however delays are possible as Australia Post is working at capacity. Please be kind and patient. 

Do you value the FREE Home Delivery Service and want to support it going beyond Covid-19? If you are able, please donate now and support us. $30 will provide 3 deliveries to someone unable to leave their house. 
 

Watch a video on how to request delivery of your holds and how to request a binge bag:

 

Having trouble placing your order online?

Please call the Customer Care Team on 1800 577 548 and we can take your order over the phone. Phones are on 9am-5pm Monday to Friday and 10am – 4pm Saturdays.

Digital Library

Don’t forget our Digital Library is open 24/7, if you’re having issues using this just give our friendly Customer Care Team a call and we can help you out over the phone – 1800 577 548.

FAQs

Can be found here