What you need to know about Home Delivery:

• Contact Free Home Delivery is available to residents in the Casey Cardinia Community, contact free via Australia Post.
• This is a free service.
• To be eligible for Home Delivery you must hold a CCL membership, and live within the Casey Cardinia region.
• Please be patient with us, we will process your orders and the backlog of orders as quick as we can.
• Australia Post are experiencing massive volumes and, in some instances, sending parcels interstate to be processed, please expect your parcel to take longer than 2 weeks to arrive.
• If you select a ‘Binge bag’ our staff will do their very best to include items based on what you like. This service is very popular and already more than 50% of our collection out on loan so we might not be able to get your exact request, but our incredible staff will still find things to keep you entertained at home.

Home Delivery Frequently Asked Questions

What you need to know about Click and Collect:

Collect your Holds from the library, contact free:

Simply place your holds via our catalogue or app and once you have been notified that your hold is available (via text or email), bring your library card to the library to collect (Monday to Friday, 10am – 4pm).

Order then “Click and Collect” Binge Bags, contact free:

To “Click and Collect” your Binge Bag, simply place your order for a Binge Bag (and holds if you have those as well) by logging into your account on our website and follow the prompts. You will get a notification via email or text when your order is ready to collect. Don’t come to the library to collect your order until you get this notification, if you are unsure, please check our FAQ guide or call Customer Care on 1800 577 548 (Monday to Friday, 10am – 4pm).

Click and Collect Printing

We also offer Click and Collect printing, where you can print something and collect it from one of our libraries.  Find out more by clicking here.

For more information on our Click and Collect services, check out our video below:

Either choose your own items or request a Binge Bag, where staff will make a selection for you.  

How do I place my order?

Log in to your account on this website and choose your own items.   

OR  

Log in to your account on this website and ask for a “Binge Bag” and our friendly staff will pick a collection of items on your behalf, based on your interests.  

OR  

Call Customer Care on 1800 577 548 (Monday to Friday 9am-5pm and Saturday 10am -4pm) and they can place your order.  

Find out more about Home Delivery and Click and Collect by clicking the links below:

Home Delivery Frequently Asked Questions

Click and Collect Frequently Asked Questions

Do you value the FREE Home Delivery Service and want to support it going beyond Covid-19? If you are able to, please donate now and support us. $30 will provide 3 deliveries to someone unable to leave their house.