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Children and Youth Customer Experience Library Officer - Band 4

$37.88 to $40.92 per hour
9-week Parental Leave Backfill with estimated start date 6/5/2024 to approximately 11/7/2024
Fixed term contract or secondment opportunity

Bunjil Place Library:
Monday 9am -5pm,

Tuesday 10am – 6pm
Wednesday 9am –5pm
Thursday 10am – 6pm
Friday 1.15pm – 9.15pm
Plus 1 Saturday in 4 and 1 Sunday in 8

About the business and the role

We have an exciting opportunity to join our specialist youth team at our popular Bunjil Place Library.

If you enjoy working with children and are excited to organise and present children and youth activities for our community, then this is the role for you!

Other duties include developing and running school holiday programs, working with local kindergartens and schools and maintaining our libraries youth collections.

Although this role specialises in youth, you will also be required to provide on desk customer experience in our libraries.

Connected Libraries have a shared vision, mission and values that are absolutely vital to our success. They define who we are and how we operate. At CL we value our staff and encourage them to strive to be the best they can, using their strengths every day

Our library service is important to our community, and we want our people (staff and customers) to feel valued and appreciated. Our team works in libraries because they really care about their community and want to make a difference.

Key Selection Criteria

  • Knowledge and skills gained through on-the-job training commensurate with the requirements of the role
  • Post-trade or other post-secondary education
  • Proven experience facilitating children’s programs, either in public libraries or in a teaching capacity
  • Ability to effectively and efficiently provide quality customer service
  • Well-developed interpersonal and communication skills with the ability to communicate with all ages across all levels of community
  • Sound organisational skills
  • Strong information technology and problem-solving skills in a range of information technology and software tools
  • Ability to work independently and as part of a team to meet organisational strategic outcomes
  • Ability to undertake supervisory responsibilities as required
  • Driver’s licence
  • Working with Children Check

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

Connected Libraries has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

Applicants can view the Position Description here.

Applications close on Monday 25th March 2024 at 10am. Don’t miss out, get your application in today!

Please email covering letter (max. two pages) addressing the key selection criteria listed above plus resume (max. three pages) directly to employment@connectedlibraries.org.au