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Click & Collect FAQs

How do I click and collect my holds?

Just visit your library with your library card during Click and Collect hours, and staff will collect, issue and present you with your holds.

What if I want additional items that I don’t have on hold?

You can request a binge bag with your holds. This means our staff will do their very best to include items based on what your interests (if you are after specific items please place holds instead). Visit our website and login to your account at the top choosing the binge bag option. Once you have placed your request you will get an email confirmation when it is ready to collect from the library.

How do I click and collect a binge bag?

Visit our website and login to your account at the top,  choosing the binge bag option. Once you have placed your request you will get an email confirmation when it is ready to collect from the library.

When can I click and collect?

Libraries are open for Click and Collect – Monday – Friday, 10am – 4pm.

Saturday Hours are: Doveton9-12pm, Emerald, 10am-2:30pm and 10am -4 pm all other libraries

When will I Know my Click and Collect order is ready for collection?

Your email and phone details are recorded when you place your request. If you have provided an email address you will receive an email notification to let you know your order is ready for collection. If you have not provided an email address, we will provide a courtesy phone call instead. Please note that our preferred method is via email.

What if I am unsure whether my holds are available?

Log in to your account via our website and you will be able to check whether your holds are available.

How long do I have to come in and pick my order up?

You will have eight days to collect your order from the time notification is provided

Can I change my Home Delivery order to click and collect?

You can change a home delivery request for a binge bag or binge bag with holds if the order is still pending. If you are collecting holds only, you can cancel your request and drop into branch during Click and Collect hours to pick them up.

If you would like to check the status of your delivery request, please log into your account. Or call us on 1800 577 548 if you would like help to check the status of your delivery or change your request

Which library do I collect my holds from?

Your holds notification will tell you which library your holds are waiting at. You can also confirm this by logging in to your card on th library website, (under ‘my account’) which will also tell you which library has your items.